Terms and Conditions
This website, http://incognitocomics.com.au, (collectively referred to as the "Site" in these Terms of Service) is owned and operated by Incognito Comics ("we", "us" “the owner” or "Incognito Comics"). By using and accessing our Site, you, the person or entity using the website ("you", "user" or, "end user") agree to these Terms of Service (collectively, the "Terms of Service" “Terms & Conditions” or "Agreement")."Service Provider" means the company providing the website content management system and hosting services to Incognito Comics for the website.
It is a condition of use of this Site that you agree to these Terms & Conditions. By registering to use this Site you agree to be bound by these Terms & Conditions.
IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS OF THIS AGREEMENT, IMMEDIATELY STOP ACCESSING THIS SITE.
You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, transfer, create derivate work from, sell or re-sell any content or information obtained from or through the Site.
The User warrants that they are either the person, or in the case of a corporation, an authorised representative of the corporation, that is named as the User in the registration form. It is a breach of this Agreement and also a misrepresentation with both potential civil and criminal consequences for a person to register as a User that they are not authorised to represent for this purpose.
We reserve the right at any stage to contact you to confirm both the validity of the account and also the currency and security of the passwords used.
Incognito Comics does not share your information with any third parties. It is necessary for the Incognito Comics to capture information about you in order to provide the services offered through this Site. The use of the information and your rights in respect of it is set out in the Privacy Statement on this Site.
Each week, we put together a newsletter, which highlights product coming in for that specific week. This newsletter is sent by email to all on our email list. The newsletter includes any announcements such as our convention attendance, the current competitions we are running, as well as the weekly shipment list and our recommendations. All new customers to our site will be automatically added to the email newsletter list. If for any reason you don't wish to receive the newsletter, please send us an email asking to have your address removed and we will take your email address off immediately.
Incognito Comics reserves the right to change prices without notice.
All prices stated in this Site are stated in Australian Dollars. All transactions are processed in Australian Dollars. We do not take any reasonability for bank charges, conversion charges or transaction charges associated with the transaction placed on this Site. Incognito Comics reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. From time to time there may be an item incorrectly priced due to technical error. The correct price for items on our website are stated in BOLD and are in Australian Dollars. Any other price that may be stated within the description of the item is a U.S. dollar amount, therefore is not applicable. Incognito Comics reserves the right to withdraw an item from sale which has been incorrectly priced. Be aware that any item priced at $0.00 will be checked prior to order processing for confirmation of the correct price.
Fees and Charges
Phone orders may incur a handling/administration fee of $10 or 10% whichever is greater if Incognito Comics determines that the order is complex and/or is requested during a busy period.
Shipping
We usually ship orders within 3 business days of receiving payment. We take great care packaging each order to ensure it reaches you in the best possible condition. We accept no responsibility for any loss or damage once it has been received by Australia Post. We recommend you register your purchase to avoid disappointment.
Returns and Refunds.
We will only accept returns/refunds only if the items are badly damaged (beyond reading). Incognito Comics will not accept returns due to damage caused by production fault, (i.e. improper binding, printing errors).
Incognito Comics does not accept returns for items with minor imperfection such as small dents, creasing or shelf wear. Unfortunately sending paper products through the post can result in minor wear. Marvel Comics now print many covers on low quality paper, which usually reach us with minor imperfections.
Incognito Comics reserves the right to charge a restocking/cancellation fee of $10 or 10% of the item(s) being refunded, which will be deducted from the refunded amount. If payment was made through Paypal Incognito Comics reserves the right to charge an additional $2 to cover any charges incurred.
Images
It is the responsibility of the customer to read the full description of the items purchased and to ask any questions prior to completing checkout. Incognito Comics will do their best to provide up-to-date and accurate images, however covers can and do often change. Incognito Comics will do their best to provide the best images available, however it is up to the customer to contact Incognito Comics if there is a specific image they want. Some cover images may vary from the image on the original issue including but not limited to; variants, 2nd (multiple) printings, single issues, trade paperbacks. Incognito Comics will not accept returns for errors made in this area.
Harassment, Rude or Abusive Behaviour
Rude abusive behaviour in-store, online via email or messages, will not be tolerated. We expect our team members to be treated with respect and courtesy. If you are behaving in a rude or abusive manner you will be asked to shop elsewhere and your online orders cancelled, your account suspended. Please be respectful.
Material on this Site is all the copyright of Incognito Comics or the Service Provider and the copying or use of this information is not permitted unless prior written permission is received from the Site owner.
The Site may contain links to other websites maintained by third parties. These links are provided solely as a convenience and does not imply endorsement of, or association with, the party by Incognito Comics.
Incognito Comics reserves the right to change or modify any of the terms and conditions contained in this Agreement at any time. You acknowledge and agree that it is your responsibility to review the Site and these Terms of Service from time to time. Your continued use of the Site after such modifications to this Agreement will constitute acknowledgment of the modified Terms of Service and agreement to abide and be bound by the modified Terms of Service.
Discounts
Any discounts or sales provided by Incognito Comics can only be used once per customer. They are not to be used in conjunction with any other offer (eg. Pull List discounts or discount codes). Should any customers incorrectly place multiple orders outside of the one use per customer rule, Incognito Comics reserves the right to refund all orders.
Loyalty Points
Incognito Comics Loyalty Rewards points are given at the discretion of Incognito Comics. Should we feel that any customer is abusing or misusing the system we reserve the right to cancel their loyalty rewards and discontinue their inclusion in the program.
Disclaimer of Warranty
You expressly agree that use of the Site is at your sole risk and discretion. The Site and all content and other information contained on the Site is provided on an "AS IS" and "AS AVAILABLE" basis without warranty of any kind, whether express or implied. From time to time information that would normally be available through the Site (including supplier's catalogs) may not be able to be accessed online because of technical or other problems. Incognito Comics and the Service Provider expressly excludes liability to any User of this Site in respect of the unavailability of content regardless of whether or not this unavailability is caused by the negligence of Incognito Comics or the Service Provider. Incognito Comics makes no warranty that (i) the Site and content or information will be uninterrupted, timely, secure or error-free, (ii) the results that may be obtained from use of this Site will be effective, accurate or reliable. The Site may include technical mistakes, inaccuracies or typographical errors. Incognito Comics reserves the right to change the Site content and information at any time without notice.
Limitation of Liability.
In no event shall Incognito Comics or its affiliates be liable for any indirect, incidental, special, punitive damages or consequential damages of any kind, or any damages whatsoever arising out of or related to your use of the Site, the content and other information obtained therein. You agree to indemnify Incognito Comics and the Service Provider against any claim for loss or damage of any kind by any third party arising out of, or in relation to, the use of the Website by the User.
Certain jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, thus the above limitations may not apply to you.
Governing Law. The laws of Australia, without regard to the conflicts of laws provisions, shall govern any disputes arising out of or related to these Terms of Service and/or any use by you of the Site therein.
Questions about the Terms of Service should be sent to contact@incognitocomics.com.au