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    FAQ

    • Returns and Refunds
    • Shipping
    • Mixed Orders
    • Payment Methods
    • Location and Opening Hours

    RETURNS & REFUNDS

    Incognito Comics does not accept returns or provide refunds for change of mind. Should you wish to replace a comic due to change of mind, please contact us, however be mindful that all shipping will be at your own cost and Incognito Comics is not responsible for the comics or required to provide a replacement.

    Incognito Comics will not accept returns due to damage caused by production fault, (i.e. improper binding, printing errors). We will attempt to replace the items that are badly damaged when available.

    Incognito Comics does not accept returns for items with minor imperfection such as small dents, creasing or shelf wear. Unfortunately sending paper products through the post can result in minor wear.  Marvel Comics now print many covers on low quality paper, which usually reach us with minor imperfections.

    In the unfortunate event that a product has been damaged in transit, please contact us for further information. Incognito Comics will not cover any items purchased without insurance for loss or damage.

    We must be advised within 48 hrs of delivery of damaged goods, or within 30 days of faulty products. We will advise you on methods for you to return the product to us. 

    Incognito Comics reserves the right to charge a restocking fee of $10 or 10% of the item(s) being restocked, which will be deducted from the refunded amount.

    By placing a pre-order with Incognito Comics, you are committing to purchase all the items selected, regardless of the date received. On sale dates are approximate and are not guaranteed. Occasionally our supplier will fail to ship a title on a particular date and if this is the case, the order will be dispatched as soon as the item arrives.  

    It is the responsibility of the customer to read the full description of the items purchased and to ask any questions prior to completing checkout. Some cover images may vary from the image on the original issue including but not limited to; variants, 2nd (multiple) printings, single issues, trade paperbacks. Incognito Comics will not accept returns for errors made in this area.

    SHIPPING

    Incognito Comics is able to ship to every state in Australia. If you are unable to enter shipping details, feel free to contact us at contact@incognitocomics.com.au. The vast majority of orders are shipped within 3 business days of being received. However, on rare occasions, delays of up to 10 working days can occur due to international shipping schedules. If this is the case, you will be notified via email.

    All orders shipped within Australia will be sent via Australia Post. The cost of shipping will vary depending on whether you select standard or registered post and/or insurance. Incognito Comics recommends orders over $30 are insured for your benefit. If registered post is selected you will receive a tracking number to trace the progress of your order.

    If you are an international customer, please contact us for a shipping quote. Transit times vary according on the destination country.

    All international customers will be contacted AFTER they place their order with a postage quote for shipping to their selected country. This is based on the weight of the order. The order will not be billed until you contact us confirming the shipping cost. Please note: We will only hold your order for FIVE WORKING DAYS after sending a postage quote. At which point, if we have not heard back from you, we will cancel your order.

    All parcels are dispatched from Melbourne, Victoria.

    If any of the items you've ordered are out of stock, we will contact you via email and notify you of their stock status, with an estimate of when the items are due to arrive back in stock. You can elect to split your order, but please keep in mind that an additional postage charge may apply should you do so.  

    MIXED ORDERS

    Orders containing both in-stock and pre-orders items are dispatched once all items are available. If you’d like the in-stock items shipped out before the pre-order items are available, you’ll need to make two separate orders. We do not ship partial orders until all items are in-store. In the event that an order is shipped separately and a second invoice for additional shipping is required, Incognito Comics may charge a $5 administration fee. 

    IN STORE PICK UP

    Incognito Comics is not currently able to offer in-store pick up. pPlease be patient as we take the time to put procedures in place so we can offer this service again in the future. 

    PHONE ORDERS

    Phone orders may incur a handling/administration fee of $10 or 10% whichever is greater if Incognito Comics determines that the order is complex and/or is requested during a busy period. 

    PAYMENT METHODS

    The following forms of payment are accepted at INCOGNITO COMICS:

    1. Credit Card via site: VISA, MasterCard, American Express
    2. PayPal
    3. Afterpay

    Payments by credit card or PayPal are the easiest and most efficient methods of shopping at www.incognitocomics.com.au.

    Secure Credit Card Payment

    In shopping basket select (Credit Card) for payment method

    Pay securely using SSL with Credit Card, Visa, Diners Club or Amex. Your details will be sent to and processed by Shopify and will not be disclosed by www.incognitocomics.com.au.

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    LOCATION AND PUBLIC BROWSING HOURS

    Our shop is located in the south-eastern suburbs of Melbourne in Moorabbin Vic 3189. We are online only and mail out all orders on a first come first served basis.